We make technology work for your teaching
and learning needs
We are inspired by a determination to make our customers more successful.
Have I asked the question, "What's in this for the customer?" about everything I did today?
Would I be pleased to explain my actions or decisions to our customers?
Is what I'm doing really improving things for the customer, rather than for RM, me or someone else?
Will the customer be completely satisfied by what RM - and I - have done for them today?
We strive for excellence in everything we do, we set high standards for ourselves and believe that results matter.
We act quickly to address the causes of poor performance.
Have I achieved good value for both customers and for RM?
Have I done the best job I could do today?
Did we aim to maintain high standards of customer care?
Did I set an example of excellence in my role?
We are bold in finding new and better ways of doing things. We recognise that successful innovation and improvement are essential for RM's success and we support people in taking risks and developing themselves.
We accept that innovation will sometimes lead to failure, but we learn from our mistakes.
If in doubt, take a risk in the interests of the customer
What have I done today to identify better, more cost-effective ways of doing things?
Have I thought about how exploiting technology could improve what we offer our customers?
- Dhanya Alex, Team Lead
We communicate information honestly, openly and straightforwardly. We respect and listen to others' opinions and willingly volunteer important information. We argue our point of view strongly, make decisions promptly and support the consensus.
Did I present the facts straightforwardly today?
Was any bad news delivered openly and not hidden or delayed?
Did I communicate all options and not just the ones that suited me?
We treat everyone with the respect, fairness and trust we ourselves would expect in a similar situation.
Would I be proud to tell my family how I dealt with people today?
Do I treat everyone (colleagues, customers, suppliers and partners) with respect and fairness?
We believe working for RM Education should be an enjoyable part of our lives. We spend so much time here that we have an obligation to each other to make it enjoyable.
Did my behaviour help my colleagues get the job done and enjoy their day?
Did I praise or thank my colleagues for a job well done?